How To Reset Your Password

Forgot Your Password? No Problem. We Are Here to Help!

Click here to reset your password

Type in your login email address and click Reset Password, and the system will send you an email with a link to reset your password.  If you don't receive an email, don't forget to check your spam folder.

Tip: Your login email address is usually your work email; however, please use your updated email address if you have updated it upon registering. 

If you are unsure of what email is associated with your MyCTSavings account or no longer have access to the email registered to your MyCTSavings account, please submit a ticket to us by emailing clientservices@myctsavings.com with your Employer's name, work email address, and the email address you would like associated on your account.

How To Unlock My Account?

If you find yourself locked out of your saver's account, this article will guide you through the steps to unlock your account. 

Account Locked Error 

When logging in to your MyCTSavings account with the wrong username or password for security purposes your account will get locked out after five failed attempts. 

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How Do I Unlock My Account?

There are two ways to unlock your account. 

Selecting Reset Password Link

  • From the 'Account Locked' screen select the 'reset your password' option
  • On the next screen enter the email associated with your MyCTSavings account twice and click on 'Send Password Reset Link'
  • A reset password link will be sent to your email, select the link 
  • Lastly, you will be brought to the 'reset password screen. Set up your new password.

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That's all! Log back into your account. 

Selecting Return To Login Link

  • From the 'Account Locked' screen select the 'return to login' option
  • On the next screen select, the 'forgot your password' link 
  • This will bring you directly to the 'password reset' screen, enter the email associated with your MyCTSavings account twice and click on 'Send Password Reset Link'
  • A reset password link will be sent to your email, select the link 
  • Lastly, you will be brought to the 'reset password' screen. Set up your new password.

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 That's all! Log back into your account.